Refund Policy

Effective Date: August 6, 2026

At Beyond Stories, customer satisfaction is important to us. If you experience an issue with your order, we will do our best to resolve it fairly.

Returns

Books may be returned only if:

The item received is damaged during transit.

The wrong item was delivered.

The product has a manufacturing defect.

Requests must be made within 7 days of receiving the order.

Returned items should be unused, in their original condition, and in their original packaging.

Non-Returnable Items

We do not accept returns for:

Books damaged due to customer misuse.

Books showing signs of use.

Digital products, e-books, downloadable content, or gift cards (unless required by law).

Refunds

Once the returned product has been inspected and approved, the refund will be processed within 5–10 business days.

Refunds will be issued using the original payment method whenever possible.

Exchanges

Eligible products may be exchanged for the same title if available. If the product is unavailable, customers may choose a refund or store credit where applicable.

Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled but may qualify for return under this policy.

Contact

For refund or return requests, please contact Beyond Stories with your order number and relevant details.